How Cultural Change Drove Physician Alignment at a High Volume ASC
A leading regional ophthalmologic practice was dissatisfied with the local group delivering anesthesia services at its busy ambulatory surgery center (ASC). Frustrated by their unresponsive attitude and inconsistent fee structure, the practice wanted an anesthesia partner that was committed to a customer-focused culture and aligned with the center’s overall goals.
After evaluating the challenges of bringing anesthesia in-house and interviewing other local groups, the practice determined that neither option would effectively support its high case volume or help advance its goals to enhance efficiency and the patient experience. Knowing NAPA’s reputation and confident in its established footprint in the local community, the practice engaged the organization to provide anesthesia services.