Surgeon Satisfaction
Does your anesthesia team value your surgeons’ voices?
Thanks to medical innovation, healthcare facilities—both in-patient and outpatient—provide greater levels of life-changing surgeries for higher-acuity patients. Evidence has shown that patients who feel more confident going into surgery experience better outcomes and recovery. Surgeons and anesthesia clinicians work together in pursuit of a common goal—to care for and protect patients while they undergo operations that promote and restore health. However, unlike their surgeon colleagues, anesthesia clinicians have a short time to make patient connections and build trust.
We understand the critical importance of a well-managed OR and view surgeons as customers as much as colleagues. That is why we routinely survey surgeons and act upon their feedback to proactively foster positive relationships with surgeon colleagues and commit to increasing their workplace satisfaction. Our goal is to provide dependable anesthesia teams that surgeons consider allies in optimal care.
The Principles of Fostering Surgeon Relationships
Teamwork
Adding value to the overall patient care experience through presurgical testing, perioperative care, acute postoperative pain management, and pain protocols.
Trust
Communicate effectively and collaborate on patient care.
Turnaround
Achieve on-time starts and efficient management of the perioperative process.
Leading the Perioperative Process
A consistent and experienced anesthesia team should be at the forefront of maximizing performance and boosting case volume profitability through dependable on-time start times, reduced length of stay, reduced readmissions, and increased quality and patient safety.
The perioperative process should begin long before the patient enters the operating room. If your anesthesia team is trying to solve needs at the moment on the day of surgery, it has already missed the opportunity to create a streamlined patient experience. We believe this forwarding-thinking leadership is the responsibility of the anesthesia department—based on our vast knowledge of the perioperative process and our widespread relationship-building potential across multiple service lines. It is not about performance enhancement for one specialty alone but optimization for all departments and surgeons through best practices.
Enhancing Relationships Through Data
Data enables us to objectively examine all areas of the surgical experience and uncover solutions that drive innovation and enhance the reputation of our clients and surgeon colleagues. In addition to patient experience and surgeon satisfaction data, we collect data on quality, economics, and operations. This ability to quantify our services and continuously improve patient care helps drive our consistently high surgeon satisfaction scores and patient experience scores, achieve success in a value-based environment, and deliver accountable and effective surgical outcomes.
