Insurance and Billing FAQs
Below are answers to some common questions about insurance and billing. If your question is not answered here, please feel free to contact NAPA’s Customer Service Department at 833-402-0575 or customerservice@NAPAanesthesia.com.
Does your company accept my insurance?
We make every effort to participate with all major insurance carriers. Please see the insurance listing on the site for a comprehensive list of insurances accepted by each state and how each one is applied.
I received two bills for my anesthesia services. Am I being double-billed?
No, you are likely not being double-billed but instead may be receiving bills for two different anesthesia professionals. If you received anesthesia services from a Certified Registered Nurse Anesthetist (CRNA) or a Certified Anesthesiologist Assistant (CAA), the Centers for Medicare and Medicaid Services (CMS) require that you receive a bill for both the services provided by the CRNA/CAA and the anesthesiologist that medically supervised that CRNA/CAA. This does not result in a higher charge than having anesthesia administered directly by an anesthesiologist.
I received a statement saying my payment is past due, but I have already sent a check. Didn’t you receive my payment?
Sometimes the statements we send and your check cross in the mail. Please check the date on the statement, as it may have been mailed before your payment is posted to your account. If you still have questions, please contact our Customer Service Department for information about your specific account.
Why did I receive a collection letter when I never received a statement?
You would not receive a collection letter before we sent a statement to you. We make every effort to resolve payment issues directly with the patient before moving to the collection process. If payment is not received within three months, or you have not contacted us to discuss your account, we may begin a collection process at that time. If you have moved recently and haven’t provided a forwarding address to the USPS, this may explain the rare occasion when a statement was not received before collection activities. If you believe that your account was sent to collection in error, please utilize the contact information specified in the letter you have received to update us on details about your account.
Can I receive a discount if the balance I owe is part of my deductible or co-insurance? Or can your company accept the insurance payment as payment in full?
Federal and state laws require us to bill patients for their co-payments, deductibles, and co-insurance. If you cannot pay due to financial hardship, please call 844-880-6279 to discuss your account with us.
Was my claim submitted to insurance? I gave all my insurance info at the hospital.
Yes, if you provided accurate insurance information at the hospital, we would submit a claim directly to your insurance carrier. If your insurance information is different from the information you gave at the hospital, please call 833-402-0575 and provide us with your updated information so that we can correct the claim. You can update your insurance information at https://pay.napaanesthesia.com
Why didn’t my insurance pay the anesthesia services charges in full? And how did your company determine what my co-pay or co-insurance is?
Depending on your specific insurance plan, you may be subject to a co-pay, deductible, and/or co-insurance. Your insurance carrier sends us an anesthesia services statement called an Explanation of Benefits, which tells us what portion of your bill you are personally responsible for. If you have a question about your level of benefits, you should contact your insurance carrier directly.
How much will my procedure cost if I am a private patient?
If you are a private (or self-pay) patient, please call 844-880-6279 for an estimate of how much your anesthesia bill will be. We will need to know the following information:
- The facility where you will be having the procedure
- The name of the procedure
- Approximately how long your surgeon estimates the surgery will last