The Competitive Edge of Quality & Patient Experience
Hospitals and health systems that prioritize quality and patient experience gain a market advantage, as research shows a strong correlation between positive patient experiences, improved clinical outcomes, and key financial indicators such as patient loyalty and reduced risk. NAPA Managed Services helps hospitals with employed anesthesia teams leverage data analytics and anesthesia-specific patient feedback to enhance their own quality programs, improve patient satisfaction, and drive continuous improvement in care delivery.
Anesthesia Quality Data Collection & Reporting
NAPA’s Quality program exists under NAPA’s Patient Safety Organization (PSO), the NAPA Anesthesia Patient Safety Institute (NAPSI). Established in 2019 and federally listed by the Agency for Healthcare Quality and Research (AHRQ), NAPSI empowers providers to confidently engage in patient safety and quality improvement activities and applies the highest level of federal legal protections for data collected under the PSO.
We promote and support high-quality anesthesia care through comprehensive quality data collection for every anesthetic case. Our process includes:
- Seamless quality data reporting via a dedicated mobile app, Epic integration, or a paper form
- Patient anesthesia experience tracking through a specialized survey
Additionally, we support CMS-mandated quality data collection and reporting via the MIPS track of the Quality Payment Program (QPP), ensuring compliance and optimizing performance for eligible clinicians.
3 Options for Quality Support
NAPA Managed Services offers three tiers of its Quality Improvement (QI) program for managed services clients, depending on the client’s interest in engaging with the PSO. For clients with an existing PSO (or clients who opt for PSO involvement via NAPSI), option 1 (our most comprehensive Quality option package) is available. For clients who prefer to work without the support of a PSO, options 2 and 3 are available.
Option 1 (*PSO required)
- QI data collection software, reporting, and analysis under the PSO
- NAPSI PSO adverse event reporting and analysis system
- Zone Quality Committee participation
- Quarterly Key Performance Indicators for individual clinicians
- Care for the Caregiver Program (Peer Support)
- Dedicated QI team support, including quality reports quarterly/biannually/ad hoc, routine clinical quality updates, regulatory readiness checklist access, etc.
- Patient Anesthesia Experience Program
- MIPS data collection and submission for eligible providers using NAPA selected measures
Option 2
- QI data collection for OPPE report generation
- MIPS data collection and submission for eligible providers using NAPA selected measures
- Non-PSO clinical quality updates
- Patient Anesthesia Experience Program
Option 3
- Patient Anesthesia Experience Program
The Value of a Patient Safety Organization (PSO)
Per AHRQ guidelines, PSOs ensure data shared across state lines remains federally protected, fostering a collaborative approach to improving anesthesia patient safety and quality outcomes.
As one of only 115 AHRQ-approved PSOs nationwide, NAPA’s PSO:
- Empowers clinicians to openly discuss adverse events in a protected environment
- Strengthens a safety-driven culture with PSO membership collaboration, participation, and analytics
- Supports quality standards through routine updates and peer support
- Reduces the fear of adverse event reporting by offering federal legal protections
Unlock the complete Quality program benefits with NAPSI.
Clients working under NAPA’s PSO or their own can gain access to the full spectrum of NAPA Managed Services’ Quality initiatives, including:
- Adverse event reporting & analysis
- Zone Quality Committee participation
- Quarterly KPIs & quality performance data
- Routine quality updates & peer case reviews
- Care for the Caregiver Program
Contact us to explore quality improvement solutions through NAPA Managed Services.