Payment Plans
You can self-enroll in a 0% interest payment plan to fit your budget, either online or by calling to speak to a Patient Advocate.
Payment Plan FAQs
If you are interested in setting up a payment plan, or have one already, and you have questions about the plan, you might find the answer below based on these frequently asked questions.
What is the minimum balance that is eligible for the NAPA payment plan?
A total patient balance of $150 or more is eligible for the NAPA payment plan.
Are Collection Agency balances eligible for the NAPA payment plan?
Collection Agency balances are not eligible for the NAPA payment plan.
When is my first payment due?
Patients who set up a self-service payment plan can choose their first payment date at the time of plan creation.
Patients who set up a payment plan with Patient Advocate Support are required to make their first payment at the time of plan creation.
Are balances that were part of a cancelled payment plan eligible to be included on a new payment plan?
Balances that were part of a cancelled payment plan are not eligible to be included on new payment plans.
Are payment plans ever cancelled?
Yes, if the monthly minimum payment is not received within 60 days, the payment plan will be cancelled.
What happens to balances from cancelled payment plans?
Balances will follow our normal aging process, and if not paid, will be sent to collections.
Questions?
If you have any questions about the NAPA Payment Plan, please contact Patient Advocate team Monday through Friday, 8:00 AM and 7:30 PM ET at 833-402-0575.