Improving Patient Experience in Billing
Patient experience is essential to healthcare, and that extends to revenue cycle management (RCM). Our partnership with Cedar, which is an innovative, digital-first patient payment platform, helps us deliver a seamless, transparent, and patient-friendly anesthesia billing experience.
- We prioritize clarity, compassion, and ease.
- Patients benefit from streamlined communications, accessible payment options, and proactive support.
This approach enhances satisfaction and fosters trust and loyalty, reinforcing the importance of financial well-being alongside exceptional clinical care. We believe a positive billing experience is key to a holistic patient journey, ensuring every touchpoint reflects our commitment to excellence.
1.6M*
Cases Annually
90%*
Self-Pay Satisfaction
182K*
Patient Calls Annually
*Past performance does not guarantee future results. Each client’s experience is dependent on unique factors.
The Advantages of Cedar’s Self-Pay Financial Hub
- Enhanced Reimbursement and Patient Experience: Cedar utilizes a data-driven and design-science approach to boost patient engagement and satisfaction.
- Empowering Patients with Information: Anesthesia billing can be complex, but when patients are well-informed and understand their bills, they are 30% more likely to complete their payment.
- Transparency and Simplicity: A clear and user-friendly billing process fosters patient trust, encourages repeat care, and drives revenue growth.
Patient Billing Feedback
Everything feels so secure and I absolutely love the text code to use my saved payment. I also like how I’m watching my balance go down. Super convenient.
Actual Patient Comment
Quick and easy — autofill worked great, and your email included just enough details so I didn’t feel like it was a scam.
Actual Patient Comment
Payment plans were immediately provided, which made repayment easy.
Actual Patient Comment
Patient Advocacy Center of Excellence (PACE)
NAPA’s patient advocates provide white-glove service before and/or after anesthesia care, serving as a single point of human contact for patient billing inquiries. From payment questions to insurance coverage review and financial assistance, the PACE team delivers premium, personalized customer service that is an invaluable extension of patient experience. With a commitment to first-call resolution, our advocates simplify communication and resolve issues quickly, creating a seamless, stress-free billing process. This efficient, unified approach is mutually beneficial for patients, clients, and clinicians.